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All-Inclusive 30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery. After receiving and inspecting the item, Aiper will process your refund.
* Returns must include all accessories.
* Items must include original packaging.
*For non-quality-related warranty claims, the buyer is responsible for shipping costs. Aiper will only refund the cost of the product itself.
* Returns may be rejected if items do not include all accessories or the original package.
Warranty Claims for Quality-Related Issues
Aiper’s limited warranty is restricted to the country of purchase.
Aiper support to replace the brand new machine within 30 days from the date of purchase.Warranties on all replacements follow the same warranty timeframe of the original defective item.
If the order is out of warranty, Aiper provide a Hassle-Free paid out-of-warranty service.
Warranties on products are void after having been fully refunded.
| Warranty Period (Months) | |||||
| Item | US | CA | AU | EU(General) | ES |
| Seagull SE | 12 | 12 | 12 | 24 | 36 |
| Seagull Plus | 12 | 12 | 12 | 24 | 36 |
| Seagull Pro | 24 | 24 | 24 | 24 | 36 |
| Scuba SE | 12 | 12 | 12 | 24 | 36 |
| Scuba E1/Scuba L1 | 12 | 12 | 12 | 24 | 36 |
| Scuba S1/Scuba N1 | 24 | 24 | 24 | 24 | 36 |
| Scuba S1 Pro/Scuba N1 Pro | 24 | 24 | 24 | 24 | 36 |
| Surfer S1/Surfer M1 | 12 | 12 | 12 | 24 | 36 |
| Horizon U1 Lawnmover | |||||
| Consumable Materials (e.g. filter tray, charger) | 3 | 3 | 3 | 3 | 3 |
| Motor or Battery | Free All within Warranty Period | ||||
Warranty Claims for Non-Quality-Related Issues
Aiper not be allowed to refund the order for the non-quality issue after 30 days from the date of delivery.
Process:
* The buyer must provide proof of purchase from Authorized Sales Channels.
* Aiper will document what steps the buyer took to troubleshoot the problem, if any, with the product.
* The defective item is returned for quality inspection.
* The item’s warranty is voided if the returned item and registered item are different or if the defective item is not returned.
Return Address:
(Please refer to the actual return address obtained by contacting our customer support. Please do not send products to this address without contacting us)
556 Vanguard Way,UnitD”, Brea, 92821, CA
Valid proof of purchase:
* Order number from the official website the purchases were made or order number from an Aiper’s authorized reseller.
* Sales invoice.
* Dated sales receipt from an authorized Aiper reseller that shows a product description and sale price.
Please note that more than one type of proof of purchase may be required to process a warranty claim.
Shipping must be covered by the buyer if…
* Returning items for reasons other than a defect.
* The country the item was purchased in differs from the country the warranty claim is being filed.
* Accidental return, such as personal items, or incorrect products.
* Returning items were claimed defective but found by Aiper quality control to be in proper working condition.
* Returning defective items in international shipping.
Not Covered Under Warranty:
* Products without sufficient proof of purchase.
* Lost or stolen products.
* Items with expired warranties.
* Non-quality-related issues.
* Repairs through 3rd parties.
* Items damaged by the customer include falls, extreme temperatures, operating devices improperly operating devices.
* Purchases from unauthorized or personal resellers.
(Aiper also provides out-of-warranty service; for any issues, please contact service@aiper.com )
Aiper is not liable for:
* Loss of data incurred from the use of Aiper products.
* Personal items mistakenly shipped to Aiper.
Last Updated Date: 2024/5/29
This Cookie Privacy Notice (the “notice”) applies to the use by Aiper of cookies and other similar technologies on the Aiper websites (the “Website”). The purpose of this notice is to provide you with information about what cookies are and how they work. It also explains what cookies we use, what they do and how you can control what cookies we use when you visit our Website. This notice should be read alongside our Website Privacy Notice which gives full details of how and why we use your personal information when you are using the website and provides details about your legal rights in relation to your personal information and how to contact us if you have a complaint.
References in this notice to “you” or “your” are references to individuals who use the Website.
1. What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device (e.g. computer, smartphone, electronic device which accesses the internet) when you visit a website. Cookies can be useful because they allow a website to recognize a user’s device, preferences and generally help to improve your online experience.
2. What types of cookies do we use and how long do they last?
There are six types of cookies that we use, Necessary Cookies, Functional Cookies, Analytics Cookies, Performance Cookies, Advertising Cookies and Uncategorized Cookies. These cookies perform different functions as explained below above the relevant cookies’ sections.
We use both first-party and third-party cookies. First-party cookies are set by the website you are visiting. Third-party cookies are set by a domain which is different from the website you are visiting.
Cookies can be either session cookies or persistent cookies. Session cookies are cookies which are deleted when you close your internet browser. Persistent cookies stay in place after you have closed your browser, for example, a cookie which tracks whether you are a new or returning visitor to the Website. Details on how long these cookies last for are set out below.
3. Necessary Cookies
Necessary cookies are essential in order to provide you with the services you request on our Website and in order that we can comply with legal obligations such as our security obligations under data protection law. We do not need to ask for your consent in order to use these cookies as without them we would not be able to provide the services requested by you. These are always active on the Website.
4. Functional Cookies
Functional cookies allow us to provide a better user experience on this site, such as by remembering your preferred language.
Functional cookies are only used if you consent to it in the cookie settings.
5. Analytics Cookies
Analytics cookies collect information about things like what parts of the Website people look at. These cookies help us to monitor how effective our Website is and to improve it, tailoring it to our visitors.
Analytics cookies are only used if you consent to it in the cookie settings.
6. Performance Cookies
Performance cookies allow us to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Performance cookies are only used if you consent to it in the cookie settings.
7. Advertising Cookies
Advertising Cookies are used to provide you with access to content and information that you may be interested in.
Advertising cookies are only used if you consent to it in the cookie settings.
8. Consent
Necessary Cookies will always be active on your device. For other types of cookies, we will ask for your consent to place them. If at any time you want to change your cookie settings, including withdrawing your consent to this processing, we would encourage you to do this via the links below. You may need to refresh the page before the changes to the settings take effect.
9. How can you manage cookies?
When you first visit our Website you will be presented with a banner which offers you a choice about whether to accept or reject cookies or tracking technologies of different types, with the exception of those cookies which are strictly necessary for a particular service.
You may withdraw your consent for our cookie uses that are not strictly necessary at any time via “Privacy Choice” in the website footer.
Most web browsers allow you to directly block all cookies, or just third-party cookies, through your browser settings. Using your browser settings to block all cookies, including strictly necessary ones, may interfere with proper site operation.
10. Help and complaints
If you have any questions about this notice or the information we hold about you please contact privacy@aiper.com, or call us at +1(866)850-0666.
11. Changes to the notice
We will update this notice in a timely manner, and we recommend that you regularly check the latest version of this notice via “Cookie Notice” in the website footer. If there are any substantial changes to this notice, depending on the nature of such changes, we will notify you in advance through pop-ups, push notifications, emails, and other appropriate means.
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